Frequently Asked Questions (FAQ)
What is Sorogal?
Sorogal is a brand inspired by Taíno heritage, culture, and artistic expression, offering unique apparel and wearable art designs that celebrate Caribbean identity, history, and creativity.
Are your products made to order?
Yes! All Sorogal products are made to order through our print-on-demand fulfillment process. This helps reduce waste and ensures each item is created specifically for you.
How long does shipping take?
Orders typically require:
Production Time: 2–7 business days
U.S. Shipping: 3–10 business days
International Shipping: 7–30 business days
Delivery times may vary during holidays or due to carrier delays.
How can I track my order?
Once your order ships, you will receive a tracking number via email.
Please allow 24–72 hours for tracking updates to appear.
Do you ship internationally?
Yes! Sorogal ships to many countries worldwide.
International shipping times and fees vary based on destination.
What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the issue
- A brief description of the problem
We will work to resolve the issue as quickly as possible.
Can I return or exchange an item?
Because our products are custom made-to-order, we generally do not accept returns or exchanges for:
- Wrong size ordered
- Buyer’s remorse
- Change of mind
Please review sizing charts carefully before purchasing.
Can I cancel my order?
Orders may be canceled within 12 hours of purchase.
After production begins, orders cannot be canceled or modified.
What payment methods do you accept?
We securely accept payments through:
- Credit/Debit Cards
- PayPal
- Google Pay
- Amazon Pay
- WooPayments
All transactions are processed securely.
Are the colors exactly like the photos?
We do our best to display products accurately, but colors may vary slightly depending on your screen or monitor settings.
Do your designs celebrate authentic Taíno culture?
Sorogal is inspired by Taíno heritage, symbolism, culture, and Caribbean identity, blending historical inspiration with creative artistic expression in wearable art.
How do I contact Sorogal?
You may contact us through our website contact page or by email.
Website: Sorogal