Return & Refund Policy for Sorogal
Effective Date: [2026]
Return & Refund Policy: Returns & Exchanges
Return & Refund Policy | Sorogal explains our policies regarding returns, exchanges, refunds, and damaged products. Therefore, we encourage customers to review this Return & Refund Policy carefully before placing an order with Sorogal.
Since all Sorogal products are made to order, we generally do not accept returns or exchanges for the following reasons. However, we encourage customers to review sizing charts and product details before completing a purchase.
- Incorrect size selection
- Buyer’s remorse
- Change of mind
- Ordering the wrong item
- Color preference differences
Please review sizing charts and product details carefully before placing your order.
Return & Refund Policy: Damaged, Defective, or Incorrect Items
If your item arrives:
- Damaged
- Defective
- Misprinted
- Incorrect from what was ordered
Please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once reviewed, we may offer:
- A replacement item
- A refund (when appropriate)
Claims submitted after 7 days may not qualify for resolution.
Additionally, customers should inspect their orders upon delivery. If an item arrives damaged or defective, please contact us as soon as possible. We will then review the issue and work toward a fair resolution
Finally, Sorogal is committed to providing excellent customer service. Therefore, if you have questions regarding this Return & Refund Policy, please contact us before placing an order.
Lost Packages
If your package appears lost in transit, please contact us.
We will work with the shipping carrier and fulfillment provider to investigate the issue.
Please note:
- Orders marked “Delivered” by the carrier may not qualify for replacement or refund.
- We are not responsible for stolen packages after confirmed delivery.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If an incorrect or incomplete address is provided:
- Delays may occur
- Additional shipping fees may apply
- Refunds may not be available
Please double-check your shipping information before completing your order.
Order Cancellations
Because orders move quickly into production, cancellation requests must be made within 12 hours of purchase.
Once production begins, orders cannot be canceled or modified.
Refund Processing
If a refund is approved:
- Refunds will be issued to the original payment method.
- Processing time may vary depending on your payment provider.
- Please allow 5–10 business days for funds to appear.
Contact Us
For return or refund questions, please contact:
Sorogal
Website: Sorogal
Email: [admin@sorogal.com]
Related Information
- Shipping Policy
- Terms of Service
- Privacy Policy
- Contact Us
Consumers seeking additional information regarding online purchases may visit the Federal Trade Commission consumer protection website.
This Return & Refund Policy is intended to provide clear guidance regarding purchases made through Sorogal. By placing an order, customers acknowledge and agree to the terms outlined in this Return & Refund Policy.